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The International Workshop on Distributed Systems: Operations and Management (DSOM) is the premier annual workshop in the general area of network and services management. It has built up its strong reputation over a period of two decades. The workshop is sponsored by the International Federation for Information Processing (IFIP) Working Group 6.6 on Management of Networks and Distributed Systems, with technical co-sponsorship by the IEEE Communications Society, Technical Committee on Network Operations and Management (CNOM). In its 20th edition, DSOM 2009 will be held October 26–30, 2009 in Venice, Italy, as part of the 5th International Week on Management of Networks and Services (MANWEEK 2009).

The primary theme of DSOM 2009 will be "Integrated Management of Systems, Services, Processes and People in IT", keeping its focus on the traditional network and system management disciplines, as well as extending it onto the emerging research field of managing all other "soft" aspects of IT, involving people and processes. IT management has evolved significantly over the past few years as IT-based solutions have become increasingly critical to the functioning of organizations. From device, network and systems management, solutions have evolved to include service management and IT governance, as witnessed by the recent popularity of ITIL and COBIT frameworks. The goal of DSOM 2009 is to bring together industry and academia to address the research issues related to managing all aspects of IT, report on practical experiences and discuss about future research steps.