3rd International Week on Management of Networks and Services End-to-End Virtualization of Networks and Services Manweek 2007, October 29-November 2, San José, CA, USA
Customer Service Management for Grid Monitoring and Accounting Data
Timo Baur1, Samah Bel Haj Saad2
1Leibniz Supercomputing Centre, Germany 2University of the Federal Arms, Germany
Abstract. Experiences with the management of Grid specific monitoring and accounting data have shown that current approaches do not sufficiently support a distinction between providers, users and customers of a Grid. This gap can be filled by the use of Customer Service Management techniques which enable customers to individually monitor and control their subscribed services. We adapt a Customer Service Management scenario to Grid environments and outline an architecture dedicated to the management and visualization of monitoring and accounting data. To proof the concept, a prototype based on standard Grid components which manages user's needs and interactions with the resource provider is presented.
